We recommend speaking with a healthcare practitioner to determine your recommended dosage and best method of consumption. Effects can be felt within minutes of smoking or vaporizing. When cannabis is ingested, the effects can take longer to be felt — up to two hours — and may last up to 12 hours. Since cannabis affects everyone differently, the common guidance is to go slow and start low.

Combining cannabis and alcohol is not recommended. Health Canada has provided guidance to avoid combining cannabis with alcohol as it can cause more severe levels of impairment and adverse effects. Read more here.

Cannabis impaired driving is a criminal offence. When you consume cannabis and get behind the wheel, you put yourself and others in danger. Learn more from Health Canada.

You can travel with cannabis for medical purposes within Canada, though specific regulations do apply. It is still illegal to travel with cannabis across the Canadian border when entering or exiting the country. Learn more here.

We follow strict design guidelines for our facilities, including EU GMP (“good manufacturing practices”) quality standards for many sites. GMP goes above and beyond Health Canada's requirements. As well, all our products are tested in third-party labs to ensure compliance with our quality standards. If you are interested in receiving more information on the testing processes for products you have purchased please contact our Client Care Team at 1-877-928-7672 or by emailing askus@auroramedical.com.  

To highlight all the exciting features, improvements and the new, modern look of our new website, please watch this quick 2-minute tutorial: watch here

The horizontal potency bars on product cards make it easy to compare THC or CBD strength within the same product category:

• 4 red bars indicate high THC.
• 2 red bars indicate moderate THC.
• 1 red bar indicates high THC.
• 4 purple bars indicate high CBD.
• 2 purple bars indicate moderate THC.
• 1 purple bar indicate high THC.

When comparing across different categories, like vapes and oils, keep in mind that each product format uses different measurements and quantities (for instance, vapes are measured in mg/g, while oils are measured in mg/ml).

Because of this, potency bars are only directly comparable within the same product format (e.g., oils vs oils, or vapes vs. vapes).

If you have any questions, please feel free to contact our Client Care team or your healthcare practitioner!

There are two ways to find the pre-rolls:

Method 1:
Visit our homepage and click on the “Shop” button on the left side of the navigation bar. A drop-down menu will appear with a direct link to our pre-rolls.

Method 2:
Visit our homepage and click on the “Shop” button on the left side of the navigation bar. A drop-down menu will appear.

Select “Dried Flowers” under “Shop by Category.” Then, click on “Sub-category” located in the left-side column under “Category,” and select “Pre-rolls.”

• Step 1:
  Log into your AuroraMedical.com account

• Step 2:
  Click your name in the top-right corner of the homepage. This will take you to your “My Orders” page, where all your past orders are listed.

• Step 3:
  Click on any order number to view and download your receipts.

On desktop:

• Step 1:
  Log into your AuroraMedical.com account.

• Step 2:
  In the top right corner, click on the “Re-order” link next to your name. This will take you to your “My Orders” page, where you can view all past orders.

• Step 3:
  To re-order, simply click on the “Reorder” button beside the order you would like to place again.

On mobile:
We’recurrently working on making re-ordering easier in the future.

For now, here’s how you can re-order:

• Step 1:
  Tap on the menu icon (☰)

• Step 2:
  Select your name

• Step 3:
  Tap “Orders”

• Step 4:
  Swipe from the right to left to reveal the reorder feature

• Step 5:
  A pop-up will appear showing products from that order

• Step 6:
  Tap “Add to cart” to include the items in your new order

• Step 1:
  Log into your AuroraMedical.com account and click your name in the top-right corner.

• Step 2:
  From the drop-down menu, select “My Account.” Once on your main account page, scroll to the bottom

• Step 3:
  Click the “Registration Application” link to access your blank registration application form.  

Apple users:

Chrome:

• Step 1:
  Tap on the 3 dots located on the bottom-right corner of your mobile browser. 

• Step 2:
  Swipe up and select “Zoom Text...” from the menu. 

• Step 3:
  Use the + or – at the top of your screen to adjust the font size. This change only applies to the page you are currently viewing. As soon as you close the tab, everything will return to its default size. 

 Safari:

• Step 1:
  Select the icon (a rectangle with 2 horizontal lines) located on the left side of auroramedical.com URL. 

• Step 2:
  Tap on either the smaller “A” to reduce the font size or the larger “A” to increase it. This change only applies to the page you are currently viewing. As soon as you close the tab, everything will return to its default size. 
  

Edge:

• Step 1:
  Tap on the menu icon (☰) located at the bottom right corner of the search bar.

• Step 2:
  Swipe right and select “Font Size”.

• Step 3:
  Swipe left or right to make the font bigger or smaller. You can also tap on the “A” icons if you prefer. This change only applies to the page you are currently viewing. As soon as you close the tab, everything will return to its default size. 

Android users:

Chrome:

• Step 1:
  Tap on the3 dots located on the upper-right corner of your mobile browser.

• Step 2:
  Tap on “Settings” and select “Accessibility”.

• Step 3:
  Enable the “Show zoom option in main menu”.

• Step 4:
  Tap the return arrow twice and then click on “Zoom”.

• Step 5:
  Swipe left or right to make the font bigger or smaller. You can also tapon the “A” icons to adjust font size if preferred. This change only applies to the page you are currently viewing. As soon as you close the tab, everything will return to its default size.

Edge:

• Step 1:
  Tap on the menu icon (☰) located at the bottom-right corner of your mobile browser.

• Step 2:
  Tap on “Text Size”

• Step 3:
  Swap left or right to make the font bigger or smaller. When you are comfortable with the text size, click “Ok”. This will only affect the page you are currently navigating. As soon as you close the tab, everything will return to its default size.

How much you can order depends on your prescription. The maximum single order is 30 times your daily prescribed amount (for example, if your daily amount is 2 grams, you can order 30 days’ worth, or 60 grams). No single order can exceed the federal maximum of 150 grams.

The products you have access to may vary according to the THC limits in the medical document from your doctor or nurse practitioner. If you would like access to more products, please speak with your healthcare provider.

We provide free shipping on orders over $99 (pre-tax) when you choose Canada Post Standard Shipping. If you choose Purolator Express or Canada Post Express, you’ll be charged a $20 flat fee on all orders. There is a cost for shipping on any order less than $99, and orders of ready-to-drink beverages are subject to an additional charge regardless of the size of the total order.

Same-day delivery options are available for a fee to clients with qualifying postal codes in the Greater Toronto Area. You’ll see if you are eligible when you reach the checkout screen. ‘Same-day’ orders placed after 12:00 PM ET will be delivered the next business day. Same-day deliveries are made between 5:00 PM and 9:00 PM ET.

We ship Canada-wide via Canada Post and Purolator. According to the Cannabis Act, we can ship to any primary residence or mailing address associated with a primary residential address (such as a P.O. box) within Canada. If you reside in NWT, YK or NVT, or wish to ship to a P.O. box, you must select Canada Post as your shipping option. If you reside in the Greater Toronto Area, you may qualify for our same-day delivery through E24. These options will appear while you’re filling out the shipping options menu. 

Yes, parcels shipped with Canada Post and Purolator require a signature. If no one is home to receive the parcel, a notice will be left that indicates the location of our local Purolator or Canada Post depot. The package will be held for 5-7 days before being returned to Aurora. 

Packages shipped with our same-day courier service do not require a signature. Drivers may door-drop packages to a house or townhouse or to a manned concierge or security desk. Exemptions include unattended condominium and apartment lobbies, commercial locations, and any location the driver deems unsafe (including due to direct exposure to inclement weather or high traffic). Unsuccessful delivery attempts are followed by a second attempt the next day.

All purchases are final sale. Aurora does not accept returns on cannabis products. If you have concerns about the order you have received, please contact our Client Care team at 1-877-928-7672.

When you place your order, you will receive an order confirmation, after which the typical processing time is 1-3 business days. Once your order is picked and packed and ready to ship you will receive a shipping notification email with a tracking link. If you are unable to track your package you can contact our Client Care team at: askus@auroramedical.com / 1-877-928-7672.

Depending on the service level you select at checkout, transit times are the following: 

• Purolator Express Shipping 1-2 business days 
• Canada Post Express Shipping 1-2 business days  
• Canada Post Standard Shipping 3-7 business days

Becoming an Aurora patient is easy! Visit our Get Started page for all the details you need.

Our Client Care team would be happy to help connect you with a clinic in your area, or you can visit Canadian Cannabis Clinics to arrange a free virtual consultation with a qualified healthcare practitioner.

We are proud to support our Canadian Veterans and have a team dedicated to ensuring you will get the assistance you need while exploring your medical cannabis options. Visit the Veterans Program page for all the details.

We offer a variety of cost-saving programs for those who need access to affordable medical cannabis. You can find out more about who is eligible and how to apply here.

You can request to change your address in the My Account section of the website. If you have any further questions, please get in touch with our Client Care Tea via phone at 1-877-928-7672 or email askus@auroramedical.com.